Ask Others collects personal data when you Sign up with Ask Others. This includes your full name, email address and location. In circumstances where the below information is not provided to us, we may be unable to provide our services to you and carry out our contractual obligations with you.
We also give you the option of providing a photo to be associated with your Ask Others user profile. It is your choice to provide a photo. A default image is provided for those users who choose not to associate their photo with their account.
To enable us to improve our existing services and to create new service features, Ask Others collects information about the way you use our services, including the transactions you enter into on the Services, your feedback rating (including any references requested using our 'Reference' feature), the offers you make, the comments you post, and the transactions you enter into with any of our affiliate service providers.
Ask Others may also receive and record the following information from your internet browser and computer, including through cookies and similar technologies, when you use our Services:
If you use a location enabled Ask Others service, we may collect and process information about your actual location (for example, GPS signals sent by your mobile device) through various technologies to confirm your location.
In addition to data collected from your submissions, we also receive data from certain third-parties, such as social media sites that you connect to your account (including Facebook, Google and any other site you which you enable from time to time) as well as from identity verification service providers and other Ask Others group companies.
You are not anonymous to us when you log into the Services or post any content (including tasks, items to be supplied, bids, comments or feedback) on the Services or any associated forum.
your user ID and all the material that you post is visible to other Ask Others users and is also publicly available to other internet users. We strongly encourage you to use caution and discretion when posting.
Ask Others does not in any way control and does not accept any responsibility or liability whatsoever for, the disclosure or use of personal data which is voluntarily posted by you in a publicly accessible area of the Services.
Ask Others may use the information we collect for the following purposes:
Identification and authentication
Legal ground(s) for use: We need to perform this function in order to allow you to access the services.
To protect Ask Others and the users of the Services
Legal ground(s) for use: It is in our (and users) legitimate interests to ensure that our Services is secure.
To customize the content and any advertising displayed on the Services and permit content on the Services (such as postings or third party advertisements) to be targeted, on an aggregate basis, to the users for whom it is most likely to be relevant
Legal ground(s) for use: It is in our legitimate interest to provide you with content and advertisements that are tailored to your interests.
To improve our services and develop new service features
Legal ground(s) for use: We need some of your personal data in order to provide the services to you; it is in our legitimate interests to provide you the best possible services.
To provide, maintain and protect our Services and to verify the identity of authorized users of the Services.
Legal ground(s) for use: We need to perform this function in order to provide a safe and secure environment for our users and we have legitimate interests in protecting the integrity of the Services we offer.
Providing your information to a user with whom you have or had a contract facilitated by Ask Others
Legal ground(s) for use: We need to use your personal data in this way to provide the services you request.
As required by law, order of a court, tribunal or regulator or if Ask Others reasonably believes that the use or disclosure of the information is reasonably necessary for enforcement related activities
Legal ground(s) for use: On such occasions, we are required by law to process your personal data.
To ensure that Ask Others receives payment of the fees due to it
Legal ground(s) for use: We need to use your personal data in this way to fulfil a contract between you and us.
To contact you to inform you about promotions or upcoming changes or improvements to our services
Legal ground(s) for use: We only contact you for marketing purposes with your consent; we may contact you regarding changes in our services because it is in our legitimate interests to keep you informed about service changes that may affect you. See section below for further detail about marketing.
To contact you to administer our User Agreement:
Legal ground(s) for use: for example, we may notify you of a breach, or action a request for a take down notice in response to a claim of copyright infringement. **
To conduct research
Legal ground(s) for use: It is in our legitimate interests to improve the platform through user questionnaires and feedback requests via the platform.
To expand our user base
Legal ground(s) for use: It is in our legitimate interest to inform potential users about the Services we offer.
To develop our relationships with affiliate service providers and provide or arrange internal or external verification services obtained by you via the Services
Legal ground(s) for use: It is in our legitimate interests to engage service providers and verification services.
To generate data reports on an aggregated, non-personally identifiable basis, for both internal and third-party use, but subject to any applicable laws (for example, we may show advertisers or investors trends relating to the general use of Ask Others's services); and
Legal ground(s) for use: It is in our legitimate interests (and the interests of our partners and affiliates) to understand how you and other users engage with our services.
Your contact information may also be used for accounting, invoicing and billing purposes, marketing purposes, by third party service providers to Ask Others, and to respond to any enquiry you make
Legal ground(s) for use: It is in our legitimate interests to engage service providers to assist us in delivering the services you request.
When you contact Ask Others, we may keep a record of the communication(s) between you and Ask Others to help resolve any issues you might have.
Legal ground(s) for use: We retain information when we are required to do so by law and because it is in our legitimate interests to protect our legal rights.
If other user(s) of the Services already have your userID (or other information identifying you), and you have chosen to upload a photo or other personal information to your Ask Others account, we may show those user(s) that personal information; and
Legal ground(s) for use: We display your photo to other users who have your userID only with your consent, which you supply by uploading your photo.
Our Services allow you to review your experience dealing with Ask Others on the Services, who may in turn leave reviews about you. We compile these reviews to provide an aggregate rating for each user, which will publicly appear along with your profile. Please be aware that Ask Others users may rely on this rating when deciding whether to engage with you.
We use the following types of cookies and similar technologies:
Strictly Necessary Cookies
If you change the settings on your internet browser to block or restrict cookies (including cookies associated with Ask Others's services), or to indicate when a cookie is being set by Ask Others, the Ask Others Services may not work as intended. You should remember that, while you may still be able to use the Services if your cookies are disabled, our services may not function properly on your device and you may not be able to take advantage of certain Ask Others features.
Performance Analytics Cookies
You may set your browser or operating system to limit certain tracking or to decline cookies, but you may not be able to use certain features on the Services which require such cookies. Each browser and operating system is a little different, so please check your browser or operating system's settings or help section to learn more about how to delete or disable cookies and tracking.
Ask Others may disclose the information We collect from you as follows:
Your account is protected by a password for your privacy and security. We will take all reasonable steps to protect the information we hold about you from unauthorized access, use and disclosure, however we cannot guarantee the absolute security of that information, or that our systems will be completely free from third party interception or are incorruptible from viruses. We cannot and do not guarantee that information you send from your computer to us over the Internet will be protected by any form of encryption (encoding software). In light of this, we cannot and do not ensure or warrant the security or privacy of your personal information, including payment and account details. You transmit your personal information to us at your own risk. You are entirely responsible for maintaining the security of your passwords and/or account information.
When you use the Services, some of your personal data may be transferred to other Ask Others group companies (such as our headquarters in United States) outside the European Economic Area ("EEA") in countries that do not have equivalent data protection laws to the EEA. We may also engage service providers for the purposes detailed above that are located outside the EEA. We take steps to ensure your personal data is safe and secure when transferring it outside of your country of residence. For more information, please contact us as provided below. In particular if the recipient is in a country that is not subject to an adequacy decision by the European Commission, we may enter into the 'standard contractual clauses' with the recipient. For this reason, Ask Others UK Limited has entered into 'standard contractual clauses' with Ask Others Pty Limited. These are contractual clauses that contain standard commitments approved by the EU Commission protecting the privacy and security of the information transferred.
When you register on the Services you may be given the opportunity to elect ("opt-in") to receive updates on our latest services, news and special offers, and those of our valued affiliate service providers ("Marketing Material"), via your Ask Others account, personal e-mail address, post or telephone. If you conclude a transaction on the Services, you may also be given the opportunity to opt- in to receive Marketing Material from Ask Others and our valued affiliate service providers.
Once you opt-in to receive Marketing Material, You may, at any time, opt-out of receiving Marketing Material. To opt-out go to the 'Manage Account' link on the Services, choose 'Settings', then 'Alerts' and update your preferences. You can also click on the "unsubscribe" link in any email containing Marketing Material that we send you, or you can request an opt-out by emailing Ask Others using the contact information provided on the Services. If you no longer consent to receiving Marketing Material then you must opt-out in one of these ways.
Ask Others reserves the right to send you administrative and account-related messages even if you opt out of receiving marketing communications. If you close down your Ask Others account, we will cease all communications to you.
We will allow you, at any time, to access, edit, update, restrict processing and/ or delete the personal data that we hold about you or to receive a copy of it in a portable format by contacting us here. Where we process your personal data with your consent, you may withdraw it at any time. You also have a right to object to processing based on legitimate interests or These rights may be limited in some circumstances, for example, if:
We need to prevent information in our systems from being accidentally or maliciously destroyed. This means that, where you delete information from our services, residual copies of that information on our active servers, as well as any corresponding information on our back-up systems, may not be immediately deleted.
If you have concerns about how we handle your personal information or require further information, please email Ask Others using the contact form provided on the Services. If you have unresolved complaints, you have the right to complain to a data protection authority.
We retain your personal data for as long as is necessary with regard to the purposes for which it was collected or lawfully further processed, or for as long as may be necessary in light of our legal obligations or in order to allow us to pursue, defend or exercise legal claims.
If you have any questions about this Policy or about the manner in which we process your personal data, please contact us at firstname.lastname@example.org.